Everything Mobile-Friendly and Responsive

New and enhanced patient transportation service in Kent and Medway

G4S Healthcare Services is the new service provider of non-emergency patient transportation for individual’s in Kent and Medway from 1 July 2016. The service provides free transport for individuals whose health suggests they cannot get to or from their NHS consultation in any other way.

Ian Ayres, Chief Officer for NHS West Kent Clinical Commissioning Group (CCG) who supervised the procurement and preparations for launch, stated: "We desire people to have an actually good patient transport service in Kent and Medway.


"So we have presented improved service standards, which will much better meet patient needs.


"We are minimizing the quantity of time that clients invest waiting for their appointment, to go home, or travelling. "To offer one example, dialysis clients can anticipate to reach medical facility within 15minutes of their appointment and to be gotten to go home within 30 minutes of NHS personnel confirming they prepare to go. We expect that to be the case at least 95 percent of the time. The target is 100 percent.


"Patient transportation is a complex service and I would ask patients to be aware that, in the very first couple of days after transfer, not everything may run smoothly. However, G4S has been working carefully with the NHS Trusts in Kent and Medway, the clinical commissioning groups and a patient representative to prepare for launch and we are positive it will provide an excellent patient transport service." The service is offered to eligible individuals registered with a Kent or Medway Gofer journeys within Kent and Medway and elsewhere.


The service is likewise available to people signed up with a Bexley or Bromley GP travelling into Kent and Medway for treatment. John Shaw, Managing Director for G4S Public Services, said: "This is vital service and we have been careful to design it in line with NHS commissioners' requirements and to ensure the standards we have committed to are those which matter most to patients.


"We are generating new technology, a fleet of brand-new vehicles and 90 extra members of personnel. This is a big, complex service and our groups and crews are working very tough to guarantee it moves as efficiently as possible. I am sure there will be some challenges during the first few weeks but I would prefer to assure clients that every effort has actually been required to ensure waiting times are kept to an absolute minimum . "I want to take the opportunity to thank everyone for their support to date and we look forward to supplying a strong and dependable service for the patients of Kent and Medway."


Fact file


G4S has a fleet of more than 150 brand-new cars including 102 brand-new ambulances, 53 of which are equipped to take stretchers and all are appropriate for many types of wheelchair. In the first year of the new service, there are expected to be around 316,000 patient journeys. In total, over six years, there must be nearly 2 million. The agreements deserve near 90million over the six years, and there is adoption to extend them for an additional 3.


G4S has already telephoned everybody with a reservation for 1 July onwards whose details were moved to them by the previous carrier, to validate that their transport is booked. The requirements for eligibility for patient transport services are not altering these are set nationally. A significant amount of work has been done in Kent and Medway to guarantee that the requirements are used in an entirely faired consistent method.